1. Cancellation Policy
1.1. Order Cancellation
You may cancel your order within 3 hours of placing it by contacting our customer service team at rsbporwal@gmail.com or +919201960903. Please include your order number and reason for cancellation.
1.2. Processing Time
We will process cancellations as soon as possible. If your order has already been shipped or is in the process of being prepared, it may not be possible to cancel. In such cases, please refer to our return policy below.
1.3. Cancellation Fees
We reserve the right to charge a cancellation fee if the order has already been processed or prepared. The fee will be communicated to you at the time of cancellation.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds are available for products that are:
Defective or damaged upon receipt.
Incorrect items received.
Returned within few days of delivery, in their original condition and packaging.
2.2. Refund Process
To request a refund:
Contact our customer service team at rsbporwal@gmail.com or +919201960903 to initiate the process.
Provide your order number and reason for the refund request.
Return the product to us using the return shipping instructions provided by our team.
2.3. Refund Processing Time
Refunds will be processed within few business days after we receive and inspect the returned product. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
2.4. Non-Refundable Items
Certain items may not be eligible for a refund, including:
Perishable goods or items with a limited shelf life.
Custom or personalized products.
Products marked as non-returnable on our Site.
2.5. Shipping Costs
Shipping costs are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
3. Contact Us
For any questions or concerns about cancellations or refunds, please contact our customer service team:
Email: rsbporwal@gmail.com
Phone: 9201960903
Address: 21,22, Station Road, Ratlam (MP) India
We are committed to providing you with a satisfactory experience and will work to resolve any issues promptly.